Refund policy

At Little Genz, customer satisfaction is important to us. As we deal with newborn baby essentials, hygiene and product safety are our highest priorities.

Returns

Due to hygiene reasons, opened, used or washed baby products cannot be returned.

Returns are accepted only if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product has a manufacturing defect.

Return Request

Please contact us within 24 hours of receiving your order.

Kindly include:

  • Order Number

  • Photos of the product

  • Photos of the package

  • Brief explanation of the issue

Refunds

Once the returned product is received and inspected, we will notify you regarding approval of your refund.

If approved, refunds are processed to the original payment method within 5–7 business days.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned after opening or use:

  • Clothing

  • Towels

  • Bedding

  • Feeding accessories

  • Baby care essentials

  • Any used or washed product

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us at:

Email: support@littlegenz.in

We are always happy to help.